Questions + Answers
Q: How do I start the Rental Process?
a: Click through our inventory and add what you love to your "wishlist." This doesn't bind you to these items, but from here we will send you a proposal with availability and pricing. From this point, you will have 15 days to think about the goodies and decide if you'd like to move forward. Be sure to keep in touch with us, because your proposal will automatically expire after 15 days, releasing these items to other inquirers.
Q: How do I reserve my goods?
a: After you receive your itemized proposal from us, your items will be held for your date for 15 days. The deposit (40% of the order total) must be paid within this timeframe in order to reserve. This will change your proposal to a confirmed order.
If you need more time, no problem; let us know and we'll work with you as much as possible to extend the proposal timeline.
Q: Are there any other stipulations once we move to a confirmed order?
a. Once the deposit has been paid, the renter is no longer able to reduce the monetary total of the invoice. Renter must continue to minimally meet the invoice amount as of the date of the paid deposit. Inventory selected may be changed, based upon availability, as long as the total invoiced amount is maintained.
For tabletop inventory only, client is able to reduce quantities of items by 10% no later than 30 days out.
Q: When is my final Payment due?
a: Final payment must be made 30 days prior to your scheduled event. Our team will resend your invoice around this time as a reminder.
Q: Yikes, I broke my rental. now what?
a: All orders are charged a 10% nonrefundable damage waiver which allows some piece of mind for our clients. This waiver covers damages outside of gross negligence and abuse. Here is an example of covered damages: One of your wedding guests accidentally spills beer on a rug in your lounge. Here is an example of uncovered damages, which you will be billed for: One of your wedding guests dances on a table and breaks its leg. Another example: Items that are not returned following the event: Flatware, glassware, pillows, chairs, etc., will be billed for.
q: Do you have a Decor minimum?
a: If you'd like your items delivered to you in the surrounding Denver area, our decor minimum is $3,000. This area includes as far south as Larkspur, as far north as Lyons, and as far west as Boulder. Smaller orders are accepted for pick-up. Mountain deliveries as far as Aspen require a $4500 rental minimum. These minimums do not include taxes or fees.
Q: What does the Delivery FEE Include?
a: Our fee includes the use of our crew and vehicles to travel to your event, unload and place your items, and strike after the event at an agreed upon time. Should your event require an overnight stay, this will also be included in the fee.
Q: How far do you deliver?
a: Non-local deliveries are accepted on a case by case basis. Mountain deliveries (as far as Aspen) must meet a minimum of $4,500 for delivery. Further deliveries must meet a $6,500 minimum. Delivery charge will be based on distance, crew needed, vehicles required, etc.
Q: Can I pick up instead?
a: Sure thing! Make sure you chat with a team member about the size of vehicle you need to accommodate your order. There is a refundable deposit held on items picked up at our warehouse. Once all items are returned in the same condition they went out in, these funds will be released back to you. There is also a Will Call Fee to cover our staff's time to pull and reset the items.
Q: I want you to design my event florals. How do I get started?
a: Fill out and submit the floral questionnaire (found under the floral tab) with as much info as possible and we will be in touch!
Q: Is there a minimum for Floral?
a: Our floral design minimum is $8,000 for full service event floral design and onsite set up. Smaller budgets may be accommodated outside of peak season. Elopement packages don’t have a set minimum and are subject to availability.
Q: I don't see what I'm Looking for...
a: We're always on the hunt for unique, eclectic goodies. Shoot us an email with what you're looking for and we'll put it on our radar. For bigger items or for a very specific vision, we may be able to build this for you in-house.
q: What about custom builds?
a: We'd love to make your vision come to life. Email us with detailed specs or inspo pictures and we can see if we're the right people for the job!
q: I don't know what I'm looking for...can you help me?
a: Absolutely! We love design and are happy to take your ideas (or lack thereof!) and custom design a rental package for you. You are invited to schedule an appointment with us to visit our showroom and play with all things Yonder, or, we can take photos/make collages to assist you virtually; whichever works best for you. Please do note that this takes time and talent on our end and therefore, this will incur a design fee based upon the amount of time estimated to be involved.
Q: Do you donate items to non-profits or for styled shoots?
a: We would love to accommodate all inquiries and shoot opportunities. Please submit your information to us via our "Contact us" form below and we will see if our schedule can allow for it.